01.Who We Are

This website is operated by NAFHAA Dates and Food & Beverages Trading L.L.C, a company registered in Dubai, United Arab Emirates, operating under the commercial brand NAFHAA GROUP.

We provide food trading and supply services to hotels, restaurants, catering companies, retailers and other business customers.

02.Scope of This Policy

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit nafhaagroup.com, submit an enquiry, request a quotation, apply for a customer account or credit facility, place an order, or otherwise communicate or do business with us.

03.Information We Collect

04.How We Collect Information

• directly from you through forms, emails, telephone calls, meetings and documents;
• from your employer or authorised representatives;
• during customer registration, credit assessment, contracting and order fulfilment;
• automatically through website logs and cookies; and
• from publicly available business sources or lawful commercial referrals.

05.How We Use Information

• respond to enquiries and prepare quotations;
• register and manage business customers;
• process orders, deliveries, invoices, returns and payments;
• assess credit applications and manage outstanding accounts;
• communicate product, delivery and account updates;
• investigate complaints and improve our services;
• maintain accounting, tax, food-safety and commercial records;
• protect our systems and business against misuse or fraud; and
• comply with legal, regulatory and contractual obligations.

06.Legal Grounds for Processing

Depending on the circumstances and applicable law, we process personal information where necessary to take steps before entering into a contract, perform a contract or business transaction, comply with legal obligations, pursue legitimate business interests, or act with consent where consent is required.

We aim to process personal data in accordance with applicable UAE data-protection requirements, including Federal Decree-Law No. 45 of 2021 concerning the Protection of Personal Data.

07.Sharing Information

We do not sell or rent personal information. We may share information where reasonably necessary with suppliers and fulfilment partners, transport and warehousing providers, banks and payment providers, accountants and auditors, website hosting and IT providers, professional advisers and insurers, government or regulatory authorities, and a purchaser or successor if the business is reorganised or transferred.

Service providers are expected to use information only for authorised purposes and to protect it appropriately.

08.International Processing and Transfers

Some service providers, suppliers or customers may be located outside the UAE. Where information is transferred or accessed internationally, we take reasonable steps to use appropriate contractual, organisational or other safeguards required by applicable law.

09.Information Security

We use reasonable administrative, technical and organisational measures appropriate to the nature of the information we process. These may include access controls, password protection, secure hosting, restricted records and confidentiality obligations.

No internet transmission or electronic storage system is completely secure. Please avoid sending unnecessary confidential information through unsecured channels.

10.Data Retention

We retain information only for as long as reasonably necessary for the purpose for which it was collected, to maintain business and transaction records, resolve disputes, and meet applicable UAE tax, accounting, commercial, food-safety and regulatory requirements.

Retention periods may differ depending on the type of record and the applicable legal requirement. When information is no longer required, we may securely delete or anonymise it.

11.Cookies and Analytics

Our website may use essential cookies needed for security, navigation and basic functionality. We may also use analytics or preference cookies to understand website use and improve performance.

Where required, non-essential cookies should be activated only after the visitor provides consent through the website’s cookie settings. Visitors may also control cookies through their browser.

12.Your Privacy Rights

Subject to applicable law and lawful exceptions, you may request access, correction, deletion, restriction, objection, withdrawal of consent, or information about relevant recipients and transfers.

We may request reasonable information to verify your identity and authority. We will respond within the period required by applicable law.

13.Marketing Communications

We may send product information, commercial offers or business updates where permitted by law or where appropriate consent has been obtained. You may unsubscribe at any time. We may still send essential communications relating to quotations, contracts, deliveries, invoices, accounts or legal matters.

14.Third-Party Links

Our website may link to external websites or services. We do not control and are not responsible for their content, security or privacy practices. Please review their privacy notices before providing information.

15.Children’s Privacy

Our website and services are intended for businesses and adult users. We do not knowingly collect personal information from children through the website.

16.Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, website tools, legal requirements or operations. The latest version will be posted on this page with a revised “Last Updated” date.

17.Contact Us